FAQ - FREQUENTLY ASKED QUESTIONS
Login and Passwords Q: How do I find out my login details? Q: I’ve forgotten my password details Q: I’ve forgotten myusername details Registration Q: How much is it to enter? 210km ride (with Ferry)via Sorrentoorvia Queenscliff : $130 (includes Free Event Jersey*, ferry and lunch);
210km ride (no Ferry)Sorrento Return or Queenscliff Return: $120 (includes Free Event Jersey* andlunch);
100km Ride: $95 (includes Free Event Jersey* andlunch);
80km School Challenge Ride: $75 (includes Free Event Jersey for first 200 entries andlunch);
50km Ride: $50 (includes Free T-shirt**).
*TheFree Event Jersey is an early entry incentive. Complete your registration by 23 June 2008 to qualify for the Free Event Jersey. Q: How do I turn off Google Auto Fill? Q: When is registration complete? Q: What if I don’t complete payment when I register? Q. My preferred ride option no longer appears in the drop down menu? Q: How do I transfer my registration? If the new rider has already started a registration, you will need to contact Bicycle Victoria in order for this incomplete registration to be cancelled, so that transfer can be processed correctly. Please call Ph 03 8636 8888 or viaemail 1. Login to http://atb.bv.com.au using your username and password. (Team Managers -if transferring on behalf of one of your team members, please make sure youlogin as that riderand not yourself) Ride Direction for the 250km Ride Direction for the 210km (with ferry) Q: I want to ride to Ride Direction for the 210km (WITHOUT ferry) Q: I want to ride to Making Changes to your Registration Free Cycling
Teams Q: How do you add the placeholders in team e-mails? Merchandise Q: Can I pay for my merchandise if I am not registering as a rider? PayPal – paying by bank account Q: Is there a fee to use PayPal?
Q: Do I need my Bicycle
A: No - you will be issued with unique login details when you complete the "Rider" page of the registration.
A: When you complete the “Rider” page of the registration with your name and e-mail details, your username and password will be e-mailed to you.
A: Click on “Forgotten password?” link. Login details will be e-mailed to you.
A: Contact Bicycle Victoria or call 03 8636 8888 to gain access.
250km Ride:$135 (includes Free Event Jersey*,ferry and lunch);
** Entry must be completed by the date stated in the Terms and Conditions.
A: Option 1. Near your Google Toolbar (top right) Click Settings, then Options and unclick Auto Fill. Log out and log in again. Or Option 2. Place a full stop in every empty field.
A: Registration is complete when all required information is filled in and payment has been processed.
A: Your place will not be confirmed until payment is received. Your details will be saved and you can return to your registration at any time to complete it by simply logging in.
A: Your preferred ride option has sold out. You could select another option and / or Register at Bicycle Victoria Forums www.bv.com.au/forums and post a message in the ATB Discussion section requesting a Transfer from anyone that has to cancel or change options for some reason.
A. You will need the contact information of the new rider to complete the transfer (details as per tab 1. Rider) Or go to http://www.bv.com.au/forums/and see if there are any riders wishing to take on your registration.
2. Go to the ATB Registration menu option on the left.
3. Under Tab 2. Rider options, there is a link to transfer your registration, click this and put the new rider's contact details.
4. If you do not know all the information required, put in a full stop or randomly choose an option from the drop down box if required.
5. At the bottom of the page, go through to the payment gateway to pay for the $20 transfer fee.
6. The new rider will receive a username and password via email which will prompt them toupdate their registration. Once logged in, they will need to update their contact details (if required), update details under Tab 2. Rider Options and read through and agree to the Tab 3.Terms and Conditions
7. The new rider will pay for the ride option and the transfer directly to you.
Q: Which direction does the 250km ride go?
A: Anti-clockwise, via Queenscliff first.
Q: I want to ride to Queenscliff first - which ride option do I choose?
A: Choose the "210km Queenscliff" option.
A: Choose the "210km
Q: I want to ride to Queenscliffandback to
A: Choose the "210km Queenscliff return" option.
A: Choose the "210km
Q: If my registration is complete, what do I do if I wish to change my ride option?
A:Loginusing your username and password, and click on the Rider Options tab, click on the drop down box and re-select the ride you wish to participate in, and press 'Save' at the bottom of the screen. All changes mustbe completed by 5pm AEST Wednesday 17 September. Only new registrations will be accepted until the closing date of 5pm AEST Friday 3 October.
Q: How do I know what size is right for me?
A: You can try on a SCODY cycling jersey in any Rebel Sports Store, or come into the Bicycle Victoria office (L10 / 446 Collins Street) to try on a jersey. You can change your jersey size at any time up to 5pm, 23 June 2008 (AEST) by logging in and going to the “Rider Options” page of the registration. Go to our website for more details about the jersey sizing.
For a step-by-step guide for entering and managing teams, see our tips for your online registration.
A: Copy the placeholders into the text of your e-mail – e.g [FirstName]. Ensure that the exact caps and text is copied. If you cut and paste the placeholders you may get a table format. In this case, it is better to manually type in the placeholders.
Q: Can I pay for my merchandise and my ride entry fee together?
A: Yes, under the merchandise tab you will be able to select merchandise and pay online at the end of the registration.
A: Yes, by clicking the Merchandise option on the left hand side of the screen under FAQs on the registration homepage. Here you will be able to select products and pay online.
Q: How do I pay by bank account?
A: If you want to pay by bank account, you will need to join PayPal. If you are not an existing user of PayPal, we recommend joining PayPal before you complete your registration.
•Go to www.paypal.com.au and click on “Sign Up Now”. Once you have been sent your confirmation e-mail you will then need to link your bank account details to your account.
•Log in to PayPal and click on the “Profile” button which is located at the top right of the page. You will then be able to click on “Bank Accounts” which is listed in the middle list under Financial Information.
•Once you have completed the process of entering your Bank Account details, you are set up to pay via your bank account.
A: No, it is a free service. For more information, please visit http://tinyurl.com/33a7c2